Shipping
I take great care in making sure that all work is safely packed and marked as fragile. Delivery is fully insured and made by Royal Mail Special Delivery, DHL Express or specialist fine art courier. I aim to dispatch posted items within six working days ~ courier deliveries may take longer. Delivery options and prices are described below.
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UK Shipping via postal services is automatically calculated at checkout. For specialist art courier deliveries and International Shipping, you will be invoiced separately and after checkout.
UK Christmas Shipping
As far as postage goes, Royal Mail is saying the 21st for Special Delivery Tracked 24 which I do use for smaller items - so order by next Friday 20th for dispatch the next day. It goes without saying that the sooner something is posted, the more likely it is to get there in time! I am happy to personally deliver within a 30 mile radius right up to Christmas Eve (maybe even a bit further!) and I will do my best to arrange a fine art courier for paintings that need to go further afield, or anyone is welcome to collect.
UK Postage Costs
Small items (A4 works on paper / prints / small pottery / jewellery) – £9.95
Medium items (small framed artworks on paper / medium pottery) – £12.95
Large items (large framed artworks on paper / large pottery) – £19.95
These are most commonly sent by Royal Mail Special Delivery and will include a tracking number.
Paintings suitable for parcel delivery – £45
These are most commonly sent by Royal Mail Special Delivery or DHL Express and will include a tracking number.
Paintings suitable for specialist art courier – approximately £150*
This will be invoiced separately and after checkout. Price varies depending on location and painting value. This service is fully insured and delivered by a specialist art courier who will liaise with you to arrange a suitable delivery date and time. There may be an addition surcharge for an out of hours delivery window.
*Please email me at hello@emilyhadley.co.uk if you require an accurate quote for specialist art courier shipping prior to checkout.
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Rather arrange delivery yourself?
You are also welcome to arrange your own courier, just select "Customer arranged courier collection" at checkout.
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Keeping it local?
There is also an option to collect in person from No.13. If you live within a 30 mile radius of No. 13, I can deliver free of charge.
International Shipping
Shipping will be invoiced separately and after checkout. The following prices are estimates to indicate the approximate price for international shipping based on product although prices can vary greatly depending on country**.
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Estimated international shipping costs
Small items (A4 works on paper / prints / small pottery / jewellery) ~ £20
Medium items (small framed artworks on paper / medium pottery) ~ £30
Large items (large framed artworks on paper / large pottery) ~ £50
Paintings up to the value of £1,000 ~ £120
Paintings between the value of £1,000–£3,000 ~ £200
Paintings over the value of £3,000 ~ £275
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**Please email me at hello@emilyhadley.co.uk if you require an accurate quote for International Shipping prior to checkout.
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Import Duties & Taxes
The buyer is responsible for any import duties and taxes.
Returns
You can return or exchange artwork within 14 days of receiving it. Please contact me via the email address below if you wish to start this process.
How to return artwork
Artwork must be returned in its original condition, undamaged and with all original packaging (or similar sufficient protection if the original packaging is no longer available). You must organise and pay for the return delivery costs and use the same delivery method as originally shipped.
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Damaged or missing artwork
All artwork is tracked and fully insured for loss and/or damage during delivery. On the rare occasion that artwork is delivered damaged or goes missing, please contact me immediately via the email address below so that we can go through the process of making a claim.
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My Returns Policy does not affect any of your rights under the Consumer Rights Act 2015.
Contact
If you have any further questions related to shipping please get in touch.